Create a Ticket

As an employee, you can create a help desk ticket to seek support, make a complaint, seek information, or request a hardware.

To create a ticket, you need to:

  1. Log in as an employee.
  2. Go to My profile >> My HR help desk.

    The My HR help desk page appears, as shown in Figure 1.

  3. Click  Create ticket.

    hr-helpdesk-create-ticket1

     Figure 1

    The Add new ticket page appears, as shown in Figure 2.

  4. Select the type of ticket that you want to create from the Ticket Type dropdown and the category of the ticket from the Category dropdown.
  5. Select the priority of the ticket from the Priority dropdown and then select the date by which the ticket request should be attended from Date expected by calendar control field.
  6. Provide the subject and the description of the ticket in the Subject and Description text fields respectively.
  7. Attach a supporting document for the ticket, if required from the Attach a document field by clicking on the Browse button and then selecting the desired file from your computer.
  8. Click Submit.

    hr-helpdesk-create-ticket2

     Figure 2

    The ticket is successfully created and  submitted and a message suggesting the same appears, as shown in Figure 3.

    hr-helpdesk-create-ticket33

     Figure 3

The HR Help Desk module allows you to: